Your Moving Questions, Answered Clearly

The quickest path to a quote is WhatsApp at +971 56 661 5984 or our website enquiry form. Share your origin address, destination address, property type and size, preferred move date, and any items requiring specialist handling. For studios and 1-bedroom apartments, an indicative written quote arrives within two working hours. For 2-bedroom and larger properties, we schedule a free on-site or virtual survey within 48 hours, with the written, itemised quote following within 24 hours of the survey. The quote is binding once accepted.

Every quote itemises labour, packing materials, transport, community NOCs, building permit coordination, lift booking arrangements, goods-in-transit insurance, and any specialist handling agreed at survey. The figure on the quote is the figure on the invoice. The only circumstance in which a cost changes is when the customer requests additional scope — agreed in writing before the work proceeds, never presented at completion.

Indicative ranges from completed work: studio apartments AED 600–1,000; 1-bedroom AED 1,400–2,200; 2-bedroom AED 2,000–3,500; 3-bedroom villas AED 4,000–7,500; 4–6 bedroom villas AED 7,500–14,000+; small offices AED 3,500–6,500; 50+ workstation offices AED 12,000+; international 20ft containers AED 12,000–25,000. Your specific quote reflects your specific move.

A 25% deposit is required to confirm the booking and secure your move date and crew allocation. The deposit is paid via bank transfer or card payment after the contract is countersigned. The remaining 75% is due on completion at the destination property. Corporate clients with established credit terms may agree alternative arrangements during procurement.

For studios and 1-bedroom apartments, an indicative quote can be issued from photos and a description of contents. For 2-bedroom and larger properties, a survey produces a more accurate quote — virtual surveys via WhatsApp video are available for customers based overseas or with limited availability. The survey format does not affect the binding nature of the resulting quote.

Same-day and next-day moves are possible for studios and 1-bedroom apartments where building permits are not required and crew availability allows. The fastest way to confirm urgent availability is via WhatsApp. For larger properties, office relocations, and international shipments, lead times are longer because permits, freight bookings, and customs documentation cannot be compressed.

Weekend moves carry the same rates as weekday moves for residential relocations. Office and commercial moves scheduled for weekend or after-hours execution may carry a different rate, disclosed in the quote. Public holiday moves are accepted with advance booking — UAE public holidays sometimes affect building management availability for permit processing.

Your coordinator confirms the crew arrival window the day before. The team arrives in E Pro Movers uniform within the agreed window. A walkthrough at origin documents item condition and confirms the inventory. Packing and disassembly proceed in a planned sequence. Loading follows a protocol designed to protect items in transit. At destination, items are unloaded, furniture reassembled, and contents placed per your instruction. You walk through every room with the supervisor and sign off only when satisfied.

Yes. Either your dedicated move coordinator or a senior crew supervisor is on site for the duration of every move. This person manages the crew, addresses access issues at either property, serves as your direct point of contact for any decisions arising during the day, and signs off the move with you at completion.

You should be present at the start for the origin walkthrough (first 20–30 minutes) and at completion for the final walkthrough and sign-off. During the move itself, particularly for larger villa or office relocations spanning most of the day, you do not need to remain on site continuously. Your coordinator stays in WhatsApp contact and updates you on progress. A trusted representative can stand in if needed — identity and authority confirmed in advance.

This is the situation our storage service is designed for. Items are collected from the origin property as scheduled, transferred directly to a climate-controlled or standard storage unit, and delivered to the destination when ready — without intermediate handling. Storage is billed monthly with a one-month minimum.

Studios and 1-bedroom apartments: 4–6 hours. 2–3 bedroom apartments: 6–9 hours. 4-bedroom villas: a full day, 8–12 hours. 5+ bedroom villas and large offices: two days or a long weekend. International export packing for full container shipments runs across two to four days at the origin property. Specific timing is documented in the contract once the survey is complete.

No. The contract figure is fixed regardless of how long the move takes. Faster execution is a reflection of crew experience and planning, not a reason for cost reduction. Equally, if the move runs longer for reasons within our control, the contract figure does not increase. The fixed-price commitment is genuine in both directions.

Yes. Full packing covers every room and every item — clothing, kitchenware, books, fragile items, electronics, furniture wrapping, and outdoor contents. Items are packed using professional materials matched to category, labelled by destination room, and listed on the inventory. Partial packing is also available for customers who prefer to pack non-fragile items themselves while we handle the fragile, high-value, and bulky pieces.

Yes. Loading and unloading as a standalone service is available. If you pack yourself, use sturdy double-walled boxes for fragile items, avoid overpacking heavy items into single boxes, label clearly with contents and destination room, and seal boxes on both ends. Customer-packed items carry standard insurance coverage, but pre-existing damage from inadequate packing is excluded from goods-in-transit claims.

Double-walled cartons for fragile contents and electronics; single-wall cartons for books and general items; furniture blankets for upholstered and wooden pieces; stretch film for polished and lacquered surfaces; bubble wrap and foam corner protectors for individual breakables; and ISPM-15 compliant timber crating for artwork, antiques, and oversized items on international moves. We do not use newspaper, second-hand boxes, or improvised wrapping.

Yes. Disassembly at origin and reassembly at destination is included for IKEA flat-pack furniture, modular wardrobes, bed frames, dining tables with removable legs, shelving units, and home gym equipment. Retain hardware bags and assembly instructions where available. For built-in or bespoke furniture requiring specialist carpentry tools, confirm details during the survey so the appropriate scope is included.

Before the move: defrost and clean the fridge or freezer 24+ hours before collection, drain the washing machine and secure transit bolts, drain the dishwasher's water reservoir. Our crew handles wrapping, careful loading using appliance dollies, and positioning in the vehicle to prevent transit damage. Your coordinator provides the appliance preparation checklist when the move is booked.

Fragile items are wrapped individually before being placed in double-walled cartons with appropriate cushioning between pieces — not grouped with general padding. Mirrors, glass tabletops, and artwork are wrapped, corner-protected, and loaded in dedicated vertical positions. Televisions are packed in TV-specific foam boxes or original packaging where retained. High-value art, antiques, and oversized items are crated in custom timber where appropriate.

Yes. Goods-in-transit insurance is active on every E Pro Movers UAE move from packing commencement at origin through delivery sign-off at destination, including any storage period within the move chain. Insurance documentation — underwriter, policy reference, coverage value, and claims process — is issued in writing at booking confirmation. You receive the document as part of the booking pack, not on request.

Standard goods-in-transit coverage extends to a defined value per shipment, documented in the policy paperwork. For high-value contents — fine art, antiques, designer furniture, wine collections, or high-net-worth household contents — additional coverage is arranged through partner underwriters at booking. The additional premium is itemised in the contract before the move proceeds.

Before loading, your coordinator completes a pre-move walkthrough at origin documenting condition with photographs. At destination, items are verified against this documentation. If damage occurs that was not present at origin, raise the concern with your coordinator at delivery or within the claims window. The claim is logged, processed against the documented baseline, and resolved through the underwriter — not through verbal disputes about pre-existing condition.

The standard claims window is 48 hours from delivery sign-off, documented in your insurance paperwork. For items packed by E Pro Movers UAE, items are inspected at delivery; for customer-packed items, the window allows for unpacking and verification. Photographic evidence of damage, the original inventory documentation, and the pre-move condition record together form the claim package.

A written inventory is produced for every move. For apartment relocations, the inventory captures key items and any specialist handling notes. For villa moves, office relocations, and international shipments, a detailed room-by-room or category-by-category inventory is generated with high-value items individually noted. The inventory is shared with you before loading and verified at destination delivery. Your signed copy is your record.

Missing items are flagged at the point of delivery during the walkthrough — before the sign-off is completed. Because every move has a documented inventory, discrepancies are identifiable immediately rather than days later. The coordinator initiates a retrieval check, reviewing loading sequencing, vehicle records, and any items potentially still at the origin property.

Yes. Climate-controlled and standard storage units are available across multiple UAE locations for short-term gap storage, long-term storage for travelling residents, business document and inventory storage, and conditioned storage for art, electronics, and temperature-sensitive items. Storage is integrated with our moving operation — items collected from origin transfer directly to the storage unit and then to destination when ready, without intermediate handling.

Climate-controlled units maintain temperature between 18°C and 24°C and humidity between 40% and 55% RH, running continuously rather than on a schedule. UAE summer ambient temperatures exceed 40°C, and non-climate-controlled units can reach 50°C internally — conditions in which leather cracks, wood joints separate, electronics degrade, and fabric develops mould. Climate-controlled storage prevents these outcomes year-round.

Our partner facilities operate with 24/7 on-site security, continuous CCTV monitoring across all access points and corridors, individual unit alarms, fire safety systems compliant with UAE Civil Defence standards, and access logging on every entry and exit. Your contents are held in your own secured unit — not in shared warehouse space — and access requires verified identification each time.

Yes. Access is available 24 hours a day, seven days a week, including weekends and public holidays. No appointment required. If you need a specific document or item at short notice, this is possible the same day. For customers based overseas, a designated representative can be authorised to access the unit on your behalf with advance written authorisation.

The minimum billing period is one month. If your storage requirement resolves earlier, the full one-month fee still applies. Month-to-month continues as long as needed, with one month's notice to close. For storage periods of twelve months or longer — overseas postings, extended renovations — annual contracts are available at a lower monthly rate.

Yes. Business document archive storage, retail inventory storage, and equipment storage are all available with climate-controlled options for temperature-sensitive contents. Confidentiality protocols apply to corporate document storage, and access logs are maintained for compliance audit purposes.

Yes. Our in-house international division manages sea freight, air freight, and door-to-door international relocations to more than 60 destination countries. Scope covers export packing to international standards, customs documentation, port handling at Jebel Ali, Khalifa Port, or Sharjah Port, freight booking, destination clearance, delivery, and unpacking. The full origin-to-destination chain is managed under one contract.

Active destinations include the GCC (Saudi Arabia, Qatar, Kuwait, Bahrain, Oman), Europe (UK, Germany, France, Italy, Spain, Netherlands, Switzerland), North America (US, Canada), Asia (India, Pakistan, Singapore, Hong Kong, Malaysia, Philippines, Japan), Oceania (Australia, New Zealand), and selected destinations in Africa and South America. Partner agent networks cover the majority of destinations beyond the active list.

International quotes itemise origin packing, ISPM-15 crating where applicable, freight, customs documentation, destination handling, delivery, and unpacking. Sea freight is significantly more cost-effective for full household shipments. 20ft containers typically range AED 12,000–25,000; 40ft containers AED 18,000–35,000. Air freight is priced by weight and volume. Destination customs duties and taxes are not included in our quote.

Sea freight transit from UAE ports (indicative): GCC 5–10 days; India 7–14 days; UK 18–30 days; mainland Europe 20–35 days; US East Coast 25–35 days; Australia 20–30 days. Total door-to-door timelines are typically 6–12 weeks for sea freight, 2–3 weeks for air freight.

ISPM-15 is the international phytosanitary standard requiring heat-treated timber for crating used in international shipments. It is mandated by Australia, the US, the EU, Canada, and most major destination markets. Non-compliant timber causes container rejection, customs holds, additional fees, and delays. E Pro Movers UAE uses ISPM-15 compliant timber as standard on every international shipment requiring crating — not as an upgrade.

Our international division handles documentation in-house — packing lists, commercial invoices for personal effects, declared values, residency change certifications for duty exemptions where applicable, and destination-specific paperwork. We verify documentation against destination market requirements before dispatch. For destinations with complex import rules, our partner agent at destination reviews paperwork before arrival.

Some destinations restrict alcohol imports, certain electronics, materials of cultural or religious significance, and items containing protected woods or fibres. Our coordinator reviews your inventory at booking and flags items that may face restrictions at the destination, allowing informed decisions before shipment. Restricted items detained at customs incur fees and resolution timelines that no moving company can accelerate.

Yes. Inbound international moves are handled through partner agent networks at origin and our in-house operation at the UAE end. Origin packing, freight booking, and customs documentation are coordinated through partners; UAE customs clearance, port handling, delivery, and unpacking are managed directly. The full process operates under one contract for the customer.

Coverage includes Dubai Marina, JBR, Palm Jumeirah, Bluewaters, Downtown Dubai, Business Bay, DIFC, JLT, JVC, JVT, Dubai Hills Estate, Arabian Ranches, The Springs, The Meadows, The Lakes, Al Barsha, Mirdif, Deira, Bur Dubai, Dubai Silicon Oasis, International City, Al Furjan, Damac Hills, Town Square, Dubai South, Mira, and all other residential and commercial areas. If your community is not listed, contact us — coverage extends across the entire emirate.

Yes. Our Abu Dhabi office handles moves across Saadiyat Island, Yas Island, Al Reem Island, Al Maryah Island, Al Raha Beach, Al Raha Gardens, Khalifa City, Mohammed Bin Zayed City, Al Reef, Mussafah, Corniche, Al Bateen, Al Khalidiya, Al Mushrif, Al Wahda, and the wider emirate including Al Ain. The team manages Tawtheeq coordination, ADGM and Al Maryah Island building access, and inter-emirate routing.

Yes. Our Sharjah operations base serves Al Khan, Al Majaz, Al Nahda, Al Taawun, Al Qasimia, Al Suyoh, Muwaileh, Al Tay, Tilal City, Al Zahia, and Sharjah Sustainable City. From the same base we serve Ajman (Corniche, Al Nuaimiya, Al Rashidiya, Emirates City), Ras Al Khaimah (Al Hamra, Mina Al Arab, Al Marjan Island), Fujairah, and Umm Al Quwain on scheduled and on-demand routes.

Inter-emirate moves are handled with single-crew continuity. The team that packs at origin completes delivery at destination, regardless of whether the move crosses one emirate border or several. We do not subcontract destination work to a third-party operator at the emirate boundary — a common practice in the UAE moving market that fragments accountability.

Yes. Same-building and intra-community moves are common — one apartment to another in the same tower, one villa to another in Arabian Ranches, one office to a different floor in DIFC. These moves require the same building permits, lift bookings, and access coordination as longer-distance relocations. The shorter transit does not eliminate the operational complexity.

Coverage extends across all seven emirates and all major commercial and residential areas. Some buildings have specific restrictions — restricted vehicle dimensions, narrow access corridors, lift weight limits — that affect which items can be moved or how the move is executed. These are identified at survey and addressed in planning. We do not turn away moves based on location, only adjust the operational approach.

Office relocations are typically scheduled across weekends or after-hours to minimise business disruption. The corporate division handles workstation packing, IT infrastructure disconnection and reconnection, server room relocation, document security, file transfer with chain-of-custody documentation, and destination layout setup. Project plans are developed for offices above 25 workstations, with phase-by-phase timing and assigned crew per phase.

Yes. Specialist handling protocols apply to fine art, antiques, sculptures, large mirrors, marble and stone pieces, and wine collections. Custom timber crating is built per item where required. Climate-controlled transport is arranged for wine and temperature-sensitive contents. Pre-move documentation includes photographic condition records of every high-value piece, with insurance coverage extended through partner underwriters.

Yes. Diplomatic and embassy relocations carry specific protocols — protected status documentation, tax-exempt customs processing where applicable, controlled access during packing, and discretion throughout the move. Our corporate and international divisions handle diplomatic moves regularly across the UAE diplomatic community. Confidentiality provisions apply throughout the engagement.

Pianos, safes, gym equipment, large aquariums, pool tables, and oversized fitness machines require specialist handling — additional crew, specific lifting equipment, and careful route planning through corridors and stairwells. These items are flagged at survey with custom handling protocols documented in the contract. For pianos, professional tuning at destination is recommended after transport — arranged through partner specialists.

Yes. Retail outlet relocations, restaurant and café moves, salon and clinic relocations, and showroom transfers are handled by the commercial division. The work involves specialised equipment handling — refrigeration units, retail display fixtures, kitchen equipment, medical devices — and is typically scheduled outside business hours to minimise revenue interruption.

Yes. Customers undertaking property renovations often require contents to be relocated to storage during the works and returned afterward. We manage the full cycle — collection, climate-controlled storage during renovation, and return delivery and re-placement when works complete. The arrangement operates under one contract with one coordinator across the full project duration.

Bank transfers, credit and debit card payments via secure online links, and cash payments at the office are accepted. The 25% deposit confirms the booking; the remaining 75% is due on completion at destination. For corporate clients with established procurement, invoice-based payment terms are available — discussed during the initial enquiry.

Cancellations 7+ days before the move receive a full deposit refund. Cancellations between 3 and 7 days before receive a 50% deposit refund. Cancellations within 72 hours forfeit the deposit, as crew and vehicle allocations have been committed. Rescheduling is accommodated at no charge with at least 48 hours' notice, subject to crew availability on the new date.

Tipping is not required and never expected. Our crew members are paid full wages, and the contract figure covers their compensation in full. If you choose to tip in recognition of exceptional service, it is appreciated but entirely voluntary. There is no service charge added to the invoice for crew gratuities.

Yes. We operate throughout Ramadan with adjusted crew working hours in line with UAE labour regulations. Building access windows and community working hours may shift during Ramadan, and your coordinator confirms these adjustments at the planning stage. Ramadan moves are scheduled with extra time allowance to account for the modified working day.

Severe weather — typically rare in the UAE but possible during winter rains — can affect outdoor unloading and access. Your coordinator monitors forecasts in the days before the move and contacts you if a weather-related adjustment is recommended. Rescheduling for weather is accommodated at no charge. Light rain does not generally prevent moves, and our crews are equipped to manage weather-protective wrapping where needed.

Your coordinator remains your direct contact after the move. Feedback, claims, or follow-up questions are addressed via the WhatsApp thread used throughout the move. For formal claims, written submission is requested with photographic evidence and reference to the inventory documentation. Public feedback via Google Reviews is welcomed — we read every review and respond personally.